Cosmos reports that clients still want holiday reps or ‘Destination hosts’

After several years where less priority has been given to overseas rep services, it seems that demand for this service is back once again. After extensive research this long established tour operator found that customers wanted a range of things from their holiday reps’, these included : ” being at the airport to help us” “ being available when we need you” and “ not tying us down to fixed times and welcome meetings “.

The operator is also rolling out changes to reps’ roles, following trials last year. Reps can now communicate with customers via Skype, Facetime , live chat, text messages , e mail and social media . The operator is extending its pre-departure Cosmos concierge service, launched last summer, to allow clients to get in touch with any specific requests before they travel.

Finally …………. the reps are also having their job title changed and in future they will be known as Destination Hosts!

 

JPT Says  

It is interesting in a world where travellers,( on the face of it at least,!) profess to being evermore independent and with technology being so informative, that many holidaymakers still seek the expertise and assistance of the Holiday Rep ( or should we say Destination Host!). We guess however, that most of us have been in situations where a little local knowledge can be important and the research by Cosmos certainly seems to support this theory.

Like Cosmos, many tour operators seem once again to be recognising the importance of having representation overseas in resort. Like many things it seems that ‘what goes around comes around!’

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